In this epsiode Tony Hines discusses procurement and supply relations. These are two areas in which significant value can be created in supply chains. As Edward Deming noted for continuous improvement you must constantly improve supply relationships. It is through those relations that reputations can be developed, responsiveness improved and reliability is built in. You could also construct resilient supply chains through developing effective supplier relationships. You can read more about this topic in my Supply Chain Strategies book where I have a chapter on this topic. For those new to the field there is also a useful glossary of terms in the book.